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If your order doesn’t arrive or match the seller’s description, you have 30 days to raise your concerns with us, so we can help you.

Here are some scenarios:

—You received a completely different item.
—You purchased two items but received one.
—An item is defective but not immediately obvious.
—You bought the original but received a counterfeit.

Have your custom made, leather dancing boots failed to make it to your door? We’re listening.

We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending PayPal Buyer Protection to include eligible custom made items.